L1 IT Support

Miesto práce
Bratislava, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Druh pracovného pomeru
plný úväzok

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

Hľadáme kolegu/kolegyňu do nášho tímu L1 IT support.

Budeš riešiť IT incidenty nášho kartového systému (tím nie je call centrum). Tento systém sa používa na spracovanie kartových transakcií pre banky Raiffeisen v strednej a východnej Európe.

Ak Ťa zaujíma práca v sektore bankovníctva, špeciálne v oblasti platobných kariet, ktorá sa posledné roky najviac technologicky vyvíja a chcel/a by si spoznať kartový processing, produkty z pohľadu IT fungovania a s tým súvisiace moderné technológie, naša spoločnosť RPC je to pravé pre Teba :)

Súčasťou tvojej práce bude aj:
- Technická podpora, riešenie incidentov a requestov s tým súvisiaca eskalácia, komunikácia na ďalšiu úroveň podpory (podľa potreby),
- Spúšťanie skriptov na spracovanie súborov, kontrola a monitoring prenosu súborov,
- Kontrola automatizovaných procesov, notifikácií, spracovania večerných uzávierok, „daily runov“,
- Spolupráca s podporou L2/L3 pri riešení incidentov,
- Správa HW pre interných a externých používateľov RPC (výdaj a príjem HW, prvotná diagnostika problémového HW, atď.).

Mzdové podmienky (brutto)

1 150 EUR/mesiacNástupný plat 1150 €+ fixný príplatok dvakrát do roka + bonus. Zamestnancom na tejto pozícii vyplácame smenový príplatok každý mesiac vo výške 100€. Plat môže byť po skúšobnej dobe navýšený.

Zamestnanecké výhody, benefity

Be in the middle of innovative payment technologies and delivering unique pioneering solutions within Raiffeisen Bank International Group in CEE. Develop your career and upgrade your potential within the RPC company.

1. Develop your potential in RPC
Enjoy variety of internal and external trainings and develop your skills. Take a part in internal RPC Academy, RPC Manager Academy, external soft and hard skills trainings (many finishing with certificates), courses, conferences, or meetups. We encourage our colleagues to move in RPC also internally by applying for vacant positions. Be one of our success stories!

2. Work with the best talents on the market
RPC attracts not only card professionals who broader their experience here and work with industry experts. RPC becomes the base for many talented IT professionals from different areas such as APIs, cloud solutions, DevOps, IT architecture/ infrastructure/ security and many others.

3. Hybrid model of work and work-life balance
Enjoy being in the office with your colleagues, quickly solving all issues face to face. On the other hand, use home office during the month anytime you need We give you also extra days-off like a vacation plus or sick days. We proudly support also working moms offering them part-time contracts if they want.

4. Physical and mental health support
Many of our colleagues relax by sporting activities. They enjoy benefits in the form of Multisport card with access to sport and wellness facilities, travel to RPC by bike (we have bike room and showers in the office) and are competing on our regular online challenges or sport days. RPC organizes regular Health Days where professionals/ doctors come directly to our office. But we do not stop there because we value also mental health of our colleagues. They may use help in the form of 1to1 sessions with professional counsellors.

5. Office that you love to come
If you are kind of a “office person” you may look forward to our modern premises. Great location near to the city center with access to many shops and dining places will please you, too. Unlimited caffeine and tea booster is to be used by anyone who needs it. Your health will be regularly supported by fruit days. Game and chill out zones in the office offer time to relax and switch of for a while. In addition, you can take the opportunity to have a tasty regular breakfast with our leaders.

6. Benefits, that count (in real :))
Last but not the least, we offer Cafeteria system for flexible choosing benefits of your interest (books, health care, sport & culture…) and Supplementary pension plan contribution (DSS) to think of the future too.

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
vysokoškolské I. stupňa

Jazykové znalosti

Anglický jazyk - Mierne pokročilý (B1) a Slovenský jazyk - Expert (C2)

Ostatné znalosti

Microsoft Excel - Pokročilý
UNIX/Linux - Mierne pokročilý
SQL - Mierne pokročilý

Osobnostné predpoklady a zručnosti

Ochota pracovať na zmeny:
- 7:00 - 15:00
- 13:15 - 20:00

+ jedenkrát za 6 týždňov sobotná zmena

- Skúsenosti s podporou IT sú vítané
- Dôslednosť a zodpovednosť
- Komunikatívnosť a orientácia na zákazníka
- Zmysel pre dodržiavanie pravidiel a usmernení
- Tímový hráč
- Organizovaný prístup k práci
- Ochota učiť sa

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

RPC is dynamic regional IT service provider operating in the banking payment industry.

Growing double-digit in processing volumes and bringing fresh, innovative payment technologies across the European region guarantees our employees are part of many exciting projects with Raiffeisen banks in multiple CEE countries. Often delivering unique pioneer solutions resulting in ‘’1st in the market’’ awards means our work is recognized and appreciated throughout the whole region. We are setting the bar for innovation and you can be part of it!

RPC, as a centre of competence for card issuing, acquiring and digital payments is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and to be flexible when finding the ways to fulfil customer changing business needs.

Besides Tatra banka in Slovakia, we are proud to have among our clients Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customer base growth.

RPC was established in 2000 as a division of Tatra banka, and with more than 20 years of success stories we provide services in the area of issuance and acceptance of payment cards to member banks of the Raiffeisen bank International Group. The separate company was established in 2008 as a Shared Service Centre to centralize the group’s card payment operations and to achieve high efficiency and price competitiveness.

Počet zamestnancov

200-249 zamestnancov
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